Nursing Home
Heritage Nursing and Rehabilitation Community
320 East Central Avenue, Zeeland, MI 49464
4
4
CMS Overall Rating — Above average
Informational only. This information comes from CMS Care Compare data and may be out of date or contain errors. It is not a substitute for visiting the nursing home. Always confirm details directly with the provider and with Medicare.gov Care Compare before making a decision.
CMS five-star sub-ratings
Health inspection
4
Staffing
3
Quality measures
4
Long-stay QM
4
Short-stay QM
3
The overall rating starts from the health-inspection rating and is adjusted by staffing and quality-measure performance. How this works.
Facility details
- Type
- Nursing Home
- Ownership
- For-profit
- Certified beds
- 39
- Phone
- (616) 772-9191
- CMS Certification Number
- 235525
- Address
- 320 East Central Avenue, Zeeland, MI 49464
Staffing
- Total nurse staffing (hrs/resident/day)
- 3.3 hrs
- RN staffing (hrs/resident/day)
- 0.6 hrs
- Total nursing staff turnover
- 47.1 %
Inspection
- Total weighted health survey score
- 42
Other measures
- Average residents per day
- 35.4
Inspection history
13citations on record
0serious (scope/severity G+)
2from complaints
February 21, 2025most recent survey
Recent citations
| Date | Tag | Issue | Severity |
|---|---|---|---|
| Feb 2025 | 0812 | Nutrition and Dietary Deficiencies | |
| Feb 2025 | 0578 | Resident Rights Deficiencies | |
| Feb 2025 | 0658 | Resident Assessment and Care Planning Deficiencies | |
| Feb 2025 | 0755 | Pharmacy Service Deficiencies | |
| Feb 2025 | 0842 | Resident Assessment and Care Planning Deficiencies | |
| Feb 2025 | 0847 | Administration Deficiencies | |
| Feb 2025 | 0758 | Pharmacy Service Deficiencies complaint | |
| Apr 2024 | 0812 | Nutrition and Dietary Deficiencies | |
| Apr 2024 | 0558 | Resident Rights Deficiencies | |
| Apr 2024 | 0761 | Pharmacy Service Deficiencies | |
| Apr 2024 | 0684 | Quality of Life and Care Deficiencies complaint | |
| Apr 2024 | 0689 | Quality of Life and Care Deficiencies | |
| Apr 2024 | 0710 | Nursing and Physician Services Deficiencies |
Scope/severity runs A (least) to L (most serious); G and above indicate actual harm or immediate jeopardy. Source: CMS health inspection surveys.
Penalties
No federal fines or payment denials are recorded for this nursing home in the latest CMS data.
Ownership
| Owner | Type | Role | Stake |
|---|---|---|---|
| Atrium Centers, LLC | Organization | 5% Or Greater Direct Ownership Interest | 100% |
| Bailey, Essel | Individual | 5% Or Greater Indirect Ownership Interest | 74% |
| Finney, Donald | Individual | 5% Or Greater Indirect Ownership Interest | 25% |
| Lockhart, Dennis | Individual | 5% Or Greater Indirect Ownership Interest | NO PERCENTAGE PR |
| Bailey, Essel | Individual | Corporate Director | — |
| Finney, Donald | Individual | Corporate Director | — |
| Albright Ross, Susan | Individual | Corporate Officer | — |
| Ferkany, James | Individual | Corporate Officer | — |
| Atrium Centers Management LLC | Organization | Operational/Managerial Control | — |
| Albright Ross, Susan | Individual | Operational/Managerial Control | — |
| Gross, Deborah | Individual | Operational/Managerial Control | — |
Owners, managing employees and organizations on file with CMS. Ownership can affect accountability and care patterns. Source: CMS Ownership data.
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