Nursing Home
Harold and Grace Upjohn Community Care Center
2400 Portage St, Kalamazoo, MI 49001
3
3
CMS Overall Rating — Average
Informational only. This information comes from CMS Care Compare data and may be out of date or contain errors. It is not a substitute for visiting the nursing home. Always confirm details directly with the provider and with Medicare.gov Care Compare before making a decision.
CMS five-star sub-ratings
Health inspection
2
Staffing
4
Quality measures
5
Long-stay QM
5
Short-stay QM
4
The overall rating starts from the health-inspection rating and is adjusted by staffing and quality-measure performance. How this works.
Facility details
- Type
- Nursing Home
- Ownership
- Non-profit
- Certified beds
- 87
- Phone
- (269) 381-4290
- CMS Certification Number
- 235050
- Address
- 2400 Portage St, Kalamazoo, MI 49001
Staffing
- Total nurse staffing (hrs/resident/day)
- 3.66 hrs
- RN staffing (hrs/resident/day)
- 0.86 hrs
- Total nursing staff turnover
- 44.2 %
Inspection
- Total weighted health survey score
- 109.75
Other measures
- Average residents per day
- 81.5
Inspection history
52citations on record
2serious (scope/severity G+)
18from complaints
September 17, 2025most recent survey
Recent citations
| Date | Tag | Issue | Severity |
|---|---|---|---|
| Sep 2025 | 0580 | Resident Rights Deficiencies complaint | |
| Sep 2025 | 0686 | Quality of Life and Care Deficiencies complaint | |
| Sep 2025 | 0842 | Resident Assessment and Care Planning Deficiencies complaint | |
| Aug 2025 | 0607 | Freedom from Abuse, Neglect, and Exploitation Deficiencies complaint | |
| Aug 2025 | 0689 | Quality of Life and Care Deficiencies complaint | |
| Mar 2025 | 0812 | Nutrition and Dietary Deficiencies | |
| Mar 2025 | 0550 | Resident Rights Deficiencies complaint | |
| Mar 2025 | 0583 | Resident Rights Deficiencies | |
| Mar 2025 | 0623 | Resident Rights Deficiencies | |
| Mar 2025 | 0684 | Quality of Life and Care Deficiencies | |
| Mar 2025 | 0685 | Quality of Life and Care Deficiencies | |
| Mar 2025 | 0690 | Quality of Life and Care Deficiencies | |
| Mar 2025 | 0756 | Pharmacy Service Deficiencies | |
| Mar 2025 | 0810 | Nutrition and Dietary Deficiencies | |
| Mar 2025 | 0868 | Administration Deficiencies |
Scope/severity runs A (least) to L (most serious); G and above indicate actual harm or immediate jeopardy. Source: CMS health inspection surveys.
Penalties & enforcement
2fines
$31,186total fines
1payment denials
3total penalties
Penalty history
| Date | Type | Amount / length |
|---|---|---|
| Mar 2025 | Payment Denial | 7 days |
| Apr 2024 | Fine | $15,593 |
| Nov 2023 | Fine | $15,593 |
Federal penalties recorded by CMS. Source: CMS Provider Data Catalog.
Ownership
| Owner | Type | Role | Stake |
|---|---|---|---|
| Heritage Community Of Kalamazoo | Organization | 5% Or Greater Direct Ownership Interest | 100% |
| Barber, Paul | Individual | W-2 Managing Employee | — |
| Olmsted, Rachel | Individual | Corporate Officer | — |
| Prince, Jay | Individual | Corporate Officer | — |
Owners, managing employees and organizations on file with CMS. Ownership can affect accountability and care patterns. Source: CMS Ownership data.
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Location
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