Nursing Home
Cook Willow Health & Rehabilitation Center, Inc.
81 Hillside Avenue, Plymouth, CT 06782
5
5
CMS Overall Rating — Much above average
Informational only. This information comes from CMS Care Compare data and may be out of date or contain errors. It is not a substitute for visiting the nursing home. Always confirm details directly with the provider and with Medicare.gov Care Compare before making a decision.
CMS five-star sub-ratings
Health inspection
4
Staffing
4
Quality measures
5
Long-stay QM
5
Short-stay QM
5
The overall rating starts from the health-inspection rating and is adjusted by staffing and quality-measure performance. How this works.
Facility details
- Type
- Nursing Home
- Ownership
- For-profit
- Certified beds
- 60
- Phone
- (860) 283-8208
- CMS Certification Number
- 075349
- Address
- 81 Hillside Avenue, Plymouth, CT 06782
Staffing
- Total nurse staffing (hrs/resident/day)
- 4.19 hrs
- RN staffing (hrs/resident/day)
- 0.97 hrs
- Total nursing staff turnover
- 42 %
Inspection
- Total weighted health survey score
- 37
Other measures
- Average residents per day
- 48.2
Inspection history
22citations on record
0serious (scope/severity G+)
2from complaints
September 12, 2025most recent survey
Recent citations
| Date | Tag | Issue | Severity |
|---|---|---|---|
| Sep 2025 | 0812 | Nutrition and Dietary Deficiencies | |
| Sep 2025 | 0609 | Freedom from Abuse, Neglect, and Exploitation Deficiencies complaint | |
| Sep 2025 | 0610 | Freedom from Abuse, Neglect, and Exploitation Deficiencies complaint | |
| Sep 2025 | 0657 | Resident Assessment and Care Planning Deficiencies | |
| Sep 2025 | 0658 | Resident Assessment and Care Planning Deficiencies | |
| Sep 2025 | 0689 | Quality of Life and Care Deficiencies | |
| Sep 2025 | 0849 | Administration Deficiencies | |
| Sep 2025 | 0880 | Infection Control Deficiencies | |
| Sep 2025 | 0628 | Resident Rights Deficiencies | |
| Feb 2024 | 0812 | Nutrition and Dietary Deficiencies | |
| Feb 2024 | 0656 | Resident Assessment and Care Planning Deficiencies | |
| Feb 2024 | 0657 | Resident Assessment and Care Planning Deficiencies | |
| Feb 2024 | 0677 | Quality of Life and Care Deficiencies | |
| Feb 2024 | 0690 | Quality of Life and Care Deficiencies | |
| Feb 2024 | 0695 | Quality of Life and Care Deficiencies |
Scope/severity runs A (least) to L (most serious); G and above indicate actual harm or immediate jeopardy. Source: CMS health inspection surveys.
Penalties
No federal fines or payment denials are recorded for this nursing home in the latest CMS data.
Ownership
| Owner | Type | Role | Stake |
|---|---|---|---|
| Macdonald, Susan | Individual | 5% Or Greater Direct Ownership Interest | 100% |
| Macdonald, Susan | Individual | Corporate Director | — |
| Le Clair, Jennesa | Individual | Corporate Officer | — |
| Macdonald, Susan | Individual | Corporate Officer | — |
| Macdonald, Walter | Individual | Corporate Officer | — |
| Le Clair, Jennesa | Individual | Operational/Managerial Control | — |
| Macdonald, Susan | Individual | Operational/Managerial Control | — |
| Oh, Jong Gil | Individual | Operational/Managerial Control | — |
| Le Clair, Jennesa | Individual | Adp Of The SNF | — |
| Macdonald, Susan | Individual | Adp Of The SNF | — |
| Oh, Jong Gil | Individual | Adp Of The SNF | — |
Owners, managing employees and organizations on file with CMS. Ownership can affect accountability and care patterns. Source: CMS Ownership data.